
Carly Byrd
Just started not connecting the last month or so. I have two of these and they've been awesome for a couple years! Recently my one bulb quit connecting to the app, after disconnecting and reconnecting it multiple times, I gave up and replaced it with another one I had. That one does the same thing. I'm not sure if there was some recent update to the app but the only way I can control them is if I manually turn the lamp on first (like switch it to "off" and then back "on").
33 people found this review helpful
Signify Netherlands B.V.
February 13, 2026
Hi!
Thanks for reaching out! We’re sorry to hear about the recent connection issues with your bulbs.
We would love to assist you on this and to do so, kindly reach out to us by going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
92 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Evan Aldrich
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I think they could make the app a bit less confusing, the options a bit easier to find. I am editing this review several years later to tell you that it still sucks and in fact it may be worse. It's very difficult to add things delete things move things and especially if you have a Wi-Fi change / of password they ask you if it's a new or an old bulb but it will only add again as a new bulb and as such I believe they owe me about $1,500 in wasted time.
6 people found this review helpful
Signify Netherlands B.V.
August 24, 2026
Hello,
We are sorry to hear about the difficulties you have faced with the app and we truly value your feedback.
If you ever need assistance, please open your WiZ application and navigate to Discover > Help Center > Live Chat to reach our support team. We look forward to hearing from you soon.