
Stephanie Perez
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Is this the only place to leave app feedback? Some things have been fixed, thankfully, but I've noticed: 1. If a mistake has been made at checkout, like items swapped, it's not mentioned to drivers until AFTER delivery (if 1 shop/1del), so we are hoping to make it back to the store before the customer picks up. 2. When getting meats, if it weighs more than listed it won't let you add even if deleted and added or okay'd by customer. Also need to add plastic or paper bags somewhere before checkout
311 people found this review helpful
Instacart
November 18, 2024
Thanks for letting us know. Your feedback helps us continue to improve your experience with Instacart.

Jessica Maldonado
I have been doing instacart on n off for years. when I first signed up, it wouldnt show me certain orders until after I activated my card. if they knew my card was expired, they should do the same thing- not show orders where a physical card is needed. because I did not know, I had to miss out on the payment and affect my cancellation rate. instacart you need to fix this!!!!!!
70 people found this review helpful
Instacart
February 4, 2026
Thanks for the feedback. We're always looking for ways to improve the shopper experience.

Chad Loveless
Overall, this is a wonderful, user friendly app. The only reason I didn't go with 5 stars on it, is because of the scanner not recognizing some of the items. This might seem like a small issue (And in reality it is) though when you're shopping for a customer, time is of the essence & one minute here + 3 minutes here and there add up quickly. It's our responsibility to get these customers their items as efficiently as possible. Minor speed bumps become mountains when they are combined.
3 people found this review helpful
Instacart
September 16, 2026
Thank you for the thoughtful feedback, Chad! We’re glad you find the app user-friendly. We’re sorry the scanner doesn’t recognize some items, especially when every minute counts during a shop. We appreciate you bringing this to our attention and will share your feedback with our team as we work to improve scanning accuracy and efficiency.