HY

The providers I've dealt with have been wonderful. The app itself if disastrous: constantly failing to sign in, messed up video, server errors, it would be easier to list the ways the app HASN'T been disappointing while trying to get care. As of 1/9/25 the issue I get to deal with involves signing in. I can input my username and password, tried re-installing the app, and regardless I get the same error message that my session has ended, and I need to log in again.

As mentioned by multiple people, the actual app is horrible. I've entered my insurance info once, it worked for a few days then "lost" my insurance and was unable to verify. Deleted app & reinstalled. Same thing. It worked for a few days then "lost" my insurance info again. And there really isn't any tech help. I can't trust this app. I'm disappointed.

The app and service is broken. I can't access my messages at all. On desktop, it doesn't display my messages at all. On the app, it gives a "Internal Service Error " when I try to open my messages. When I tried to lodge a request for tech help on the website, even my request wouldn't go through. We had a good experience with both of the doctors we've spoken to so far, and when I called the help phone number, the person was wonderfully empathetic, but ultimately she wasn't able to do anything.