
A Google user
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Worked well for a while, then over the last few weeks, it constantly says, "please check your internet connection" whenever I try to log in, even though my connection is fine. Very frustrating. Old review: Works well. Super easy to submit a claim. Gave 4 stars because it says it require access to my location, which makes no sense.
25 people found this review helpful

Laura Robinson
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had to return to Aetna (not my choice). I see the app works no better now than when i was on Aetna on(2021). i cant even sign in to the app. clearly they have no one employed in this area. too bad since everyone does everything by phone. Updated 9/15/21--i can now take pictures, but as I fill out the summary of treatment it tells me I need to correct the address and that I cant use special characters. There are no special characters being used other than a number. What is the point of this app??
6 people found this review helpful

Yuriy Nagaev
You have to have a lot of patient to use the app. To start working the app requests an access to all data on your smartphone including locations, camera, documents, photo, calendars. Even if you grand all the permissions, no one related functions works fine. It cannot show nearest hospital, maps crash, camera shows nothing, and etc.
15 people found this review helpful